Offering Live Answering as a service is core to our revenue model, and it is how we’re able to offer the software completely free to over 700,000+ (and growing) business users.
Currently we get paid to answer chats for a small number of awesome clients that do not want to (or simply can’t) answer the chat themselves. From Restaurants to Banks, Colleges, some medium & large e-commerce sites etc.
To use the tawk.to chat software yourself and for your business is and always will be 100% completely free. You will never have to pay to use the core application.
Live chat has proven to increase leads, inquiries and overall customer satisfaction – but often, the biggest challenge businesses face is how to hire staff to ensure you’re always online when your customers need you. Hiring live agents with tawk.to is “Your business, powered by our support team”. Your customers will think they are chatting with your in house staff, right on your website.
Nothing is worse for a visitor than when they can’t find what they are looking for on your website. The visitor may simply need to ask a quick question before making a purchase decision, and nobody is there to help. Our dedicated, native speaking experts are fully trained in customer service and lead capture and can assist and guide your visitors when they need help right away.
We’re sure you have many questions, as just like hiring your own internal team members; hiring qualified agents to answer on your behalf can seem like a daunting process at first. We have tried to answer our most Frequently Asked Questions below :
Prior to allocating Live Agents to your project, we undertake a full audit of your requirements & any systems or processes we need to put in place to ensure we best represent you and your company.
We have developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently; please do take some time to go through the questions and provide detailed answers to each. The more information we have, the better equipped we will be to service your website visitors.
You can select from one of the following packages :
We are able to offer pricing as low as $1 an hour because one agent can answer several chats from multiple companies at the same time. This is what keeps our pricing so low. You are sharing the cost of hiring a live chat agent with other companies also using the service.
During the signup process you will be asked to provide information about your business. Think of it as FAQ’s. You tell us what type of questions we can expect from your website visitors and provide the answers to those questions.
Our project managers will review your website and add any information we find pertinent to your business or service offering to the knowledge base. The knowledge base is basically a database of information about your business or service. This information is available to any agent that answers an incoming chat from your site.
This is an ongoing process. All of our agents are trained to add any additional information they learn about your business or service to your knowledge base. Typically within 5 to 10 days of starting the service our agents can answer most questions easily.
There will be times when our agents won’t know the answer to a question being asked and we will need more information from you or your team.
In these cases our agents are trained to get the name, email and phone number from the visitor and explain to them that we will follow up with them as soon as possible regarding their question or issue.
If the issue is urgent we will contact you right away using the contact information you provided when signing up for the service. We can then add any information we learn during this process to the knowledge base for your site.
In the future if the same issue or question arises our agents will be prepared with the proper answer. Our agents are trained to get the correct information to your visitors. We never “guess” the answer.
You can view all chat transcripts and messages chat dashboard. You can even have all chat transcripts emailed to you directly after a chat has ended.
Our agents are always available to answer chats on your behalf. We never close. We provide live answering services 24 hours a day, 7 days a week, 365 days a year.
No. You pay for the service on a monthly basis. There are no lengthy contracts to sign.
No we never charge you for capturing a sales lead. We don’t charge on a per lead basis.
We are registered in the USA and United Kingdom.
We are a distributed team with R&D offices in Riga, Latvia (European Union) and Las Vegas, Nevada; with remote team members in Australia, Italy and the Philippines.
During the beta period we will only be offering live answering in English. We will be adding more languages in the near future however.
Absolutely! Upon sign up, you will notice a new “Group” in your dashboard, that gives you direct access to our management team; and each of the agents that will be answering on your behalf.
24×7 you can message us to provide input and feedback on how we’re going, as well as whisper messages directly to the agents to guide them during any situation in chat that may arise.
NOTE: Limited to 100 new customers – We limit the number of new customers a few times a year, as providing live answering as a service with a level of quality that our customers have come to expect, requires proper staffing and quality training. Humans don’t scale like software. If you would like to hire Live Agents to assist with your live chat answering for 2017, now is your opportunity. We receive way more requests for live answering than we could ever hope to service, so please get in quick to avoid disappointment.
Please register your interest for Live Answering services below, we will get back to you ASAP to asses suitability for your product or service offering, and the expertise of our trained agents.
Welcome to GigBuz!
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